Privacy Policy - LittleMore Innovation

DATA PRIVACY AND DATA PROTECTION POLICY

This Notice provides information about data we collect, use, and share, and our commitment to using the personal data we collect in a respectful fashion.

We at Littlemore Innovation Labs Pte Ltd (“Littlemore”) and our fully owned Indian subsidiary Ppyrus India Private Limited (“Ppyrus”), care deeply about privacy, security, and online/offline safety of your employees/Students personal data, all of which are a significant part of our essential mission: to protect users data of our products and services (“you” and “your”) from the risks of theft, disruption, and unauthorized access to your information and activities.

This Privacy and Data Protection Policy (“Policy”) is designed to inform the educational institutions/ universities about how we collect and use the personal data of students and university personnel’s through our product namely PEXA + DigiTaal a software enabled hardware device for paperless examination.

This Policy applies both to the information we collect from you on our devices used by your students/ employees and to the information we collect when the student uses our devices to write examinations or your employees / management use the PEXA Portal to evaluate the examinations and view Reports.

When your students/ employees access or use DigiTaal / PEXA/PEXA Lite solutions, they acknowledge that they have read this Policy and understood its contents. Your use of our product and any dispute over privacy is subject to this Policy, any applicable Terms of Service (including any applicable limitations on damages and the resolution of disputes) and any applicable Master Service Agreement.

As Littlemore/ Ppyrus grows, our business changes, and we may update this Policy at any time as we deem appropriate to reflect those changes. If there are any material changes to this Privacy Policy, we will notify you by email, in-product notification, or as otherwise required by applicable law. It is important that you check back and make sure that you have reviewed the most current version of this Policy.

This Notice applies to all users of our Services in any geography.

TYPE OF INFORMATION COLLECTED

In order to provide our services and ensure optimum use of our devices we collect Personal Data directly from students/ employees of the Universities/ Institutions. In this Policy, “Personal Data” refers to data that could be used, alone or in combination with other data, to identify each student/ employee of the Universities/ Institutions as an individual.

We collect information you provide to us. The information or Personal Data collected of each student/ employee of the University/ Institution is used to create an account/ profile, fill out a form, write an examination, evaluate the examination or otherwise communicate with us.

The types of Personal Data you may provide includes:

Contact information (such as name, email address, mailing address, and phone number);
Personal Information (demographic information, photographs, video audio and biometrics such as retina scan, finger prints etc.); and
Account log-in credentials.

You may also provide us with additional data as the University mandates.

How Do We Use the Information We Collect?

The information collected of each student/ em.ployee of the University is used to give access of DigiTaal to that user for writing the examination and PEXA/PEXA Lite to access and use various features of the software including but not limited to Evaluation / viewing Reports. The information collected such as e-mail addresses, phone numbers etc. shall be used to send alerts/ updates via e-mails and messages to the students/ employees.

For digital proctoring purposes, audio/video of your activities during the exam session will be recorded, along with other system information during the exam session and made available to authorized University officials for scrutiny of suspected malpractices. Although our system supports real time remote proctoring, our default proctoring mode is post exam analysis of suspected malpractices on exception basis. No personnel from Littlemore or PPyrus will view this proctor data unless requested by the University official. Proctor data will be made available only to authorized University authorities.

We respect the privacy of students while writing exams from home and our software and processes are sensitive to this factor.

To ensure optimum utilisation of our products and services:

Analyse your usage behaviour on our platform to measure, customize, and improve our product features for your benefit;
Provide customer support, troubleshoot issues, manage subscriptions, and respond to requests, questions, and comments;

Other Uses:

Who Do We Share Personal Data With?

All examination data will be shared only with authorized University personnel on need and role basis. This is an automated process driven by the software.
Littlemore/ PPyrus is not in the business of selling user data to any organization. We do not sell/rent/lease any data of our customers/customer users to any Third Party save and except as mentioned in clause (ii) hereinbelow.

We disclose the information we collect to provide the Services, to communicate with you, as required by law, or with your consent. For instance, we may share the information we collect as follows:

We may share Personal Information only to legal, governmental, or judicial authorities as instructed or required by those authorities and applicable laws, or in relation to a legal activity, such as in response to a subpoena or investigation of suspected illicit or illegal activities, or where we believe in good faith that users may be engaged in illicit or illegal activities, or where we are bound by contract or law to enable a customer or business partner to comply with applicable laws;

How Do We Protect Your Data?

We use administrative, organizational, technical, and physical safeguards to protect the Personal Data we collect and process. Our security controls and Encryption are designed to maintain data confidentiality, integrity, and an appropriate level of availability. Critical data such as Biometrics/Audio/Video is Encrypted at source.

Data Retention

Liitlemore/ Ppyrus will keep/maintain the Personal Data of each student only during the tenure of course for which the student has been enrolled with the University/ Educational Institution. Littlemore/ Ppyrus shall delete all information related to students who are no longer admitted into the University/ Educational Institution and shall provide proof of the same only when expressly requested to do so.

Data Access rights

Although Littlemore/ Ppyrus makes good faith efforts to provide customers with access to their Personal Data, there may be circumstances in which we are unable to provide access, including but not limited to: where the information contains legal privilege, where the information would compromise others’ privacy or other legitimate rights, where the burden or expense of providing access would be disproportionate to the risks to the individual’s privacy in the case in question, or where it is commercially proprietary. If Littlemore/ Ppyrus determines that access should be restricted in any instance, we will provide you with an explanation of why that determination has been made and a contact point for any further inquiries. To protect your privacy, we will take commercially reasonable steps to verify your identity before granting access to or making any changes to your Personal Data.